Support
User accounts
If you need to update your billing information:
Billing update
form
Billing questions
When will I get billed?
4webspace.com accounts are billed on the first of each month for
the upcoming month. New clients will be pro-rated on the first billing
cycle to allow for the first month. Invoicing is sent out in email
format between the 20th and 22nd. Over bandwidth notifications,
if applicable, are sent out between the 1st and 3rd of each month
and are then billed.
Where can I get billing information in regards to my account?
You can request specific billing information relating to your account by
sending an email to billing@tera-byte.com. Please remember to include
all pertinent information such as the account number and/or domain name
of the account(s) you are requesting information on, what you want to
know and if applicable, dates.
Where can I get an explanation of charges applied to my account?
Email billing@tera-byte.com your request along with the account number
and domain name along with the amount and date of the charge you would
like clarification on.
Cobalt has the complete RaQ user manuals available for download.
These should be the first place you look for help with the RaQ.
You can access these files at: http://www.sun.com/hardware/serverappliances/documentation/manuals.html
For further questions, please feel free to read through our FAQ.
If you have any other questions after reading the FAQ completely,
please send an email to:
support@4webspace.com
When sending support oriented emails please remember to follow the following
guidelines:
•Use a descriptive subject line to help us answer you more
quickly and efficiently. "Can not use FrontPage to publish to
www.domain.com" is far better than "help!!!" or "URGENT".
•Make sure you mention your domain name either in the subject
or the body of the email.
•Use the email address that you specified on the order form.
This is the only address to which we can send sensitive information
such as passwords and account data.
•If you are reporting problems with your email account and
that is the one on the order form, use a different email address
for now. We will not be able to disclose sensitive information,
but we will at least be able to contact you and work on the problem
from there.
Questions
1.When I log in by FTP, where do I upload
the files for my web site?
2. How do I put my files on the server?
3. Why can't I connect to my MySQL database
from my home computer?
4.What is the difference between a fully qualified
domain name and a sub-domain?
5.Will RealAudio/Video run on the RaQ3?
6.How can I learn more about the RaQ3 and
its features?
7.Is there a script for the RaQ3 that will
add a mass number of users?
8.Some of the statistics for my RaQ3 server
are not generating properly. Why is this feature not working?
9.I want to compile my cgi scripts with PHP,
do I need to recompile apache?
10.I point my browser at the RaQ 3's IP address,
no images show up, and I get error messages in some frames.
11.When using Microsoft Internet Explorer,
why do the buttons on the left not show up and the bottom frame
give a 404 not found error?
12.While setting up group email through the
"List Management" screen, the email addresses and mailing list name
display the hostname of the RaQ as well as the domain name. (list@domain.com
rather than list@raq.domain.com) How do I send email to just the
domain name?
13.How can I access the postgres database server on the RaQ3 to
add databases, create tables, and add users?
14. How do I make my RaQ automatically
accept any subdomains under my domain name?
15. How do I install MySQL
and PHP?
16. Is it possible to my check
admin mail on without telnetting to the box?
17. Is there a way to have
a server wide default 404 page?
18.Where can I place my CGI
scripts?
19. How can I test my CGI scripts?
20. How can I set up POP3 accounts?
21. How can I save the DNS
info, mail address name, server info, and the IP address used by
each domain?
22. Is there a quick start
guide for setting up DNS on my RaQ3?
23. How do I change the default
home page on my RaQ3?
24. Does my RaQ3 come with
FrontPage 2000 extensions already installed?
25. Is there any way to increase
email attachment file size from the current setting?
26. When I rename a virtual
site with FrontPage extensions enabled, I cant access that site
anymore through FrontPage. How do I fix this?
27. Can my RaQ support different
languages?
28. What DNS software does
my RaQ use?
29. How do I get my CGI scripts
to run?
30. How do I add a virtual
site?
31. How do I remove a virtual
site?
32. Where can I find the actual
manuals and product notes for my RaQ ?
33.What does “ip_allow”, ”name_allow”,
and “sendmail.cw” mean when Im setting up my server?
34. How do I use the DNS control
panel?
1.When I log in by FTP, where do I upload the
files for my web site?
Answer:
Files for the main web site must go in the "/web" directory. When
you first log in by FTP, you will be in the "/users/(username)".
For example, if your username is "dave", you will log in to the
"/users/dave" directory. When you first log in, you will see a "web"
directory. This is actually "/users/(username)/web". To continue
our previous example, this would be "/users/dave/web" and it's the
user web directory which you could visit on the web at http://www.domain.com/~dave
. Instead, back up two directories until you see "web" and "users"
directories. That is the web directory where you must upload the
files for your main web site.Top
of index
2.
How do I put my files on the server?
Answer:
File Transfer Protocol is a standard way to transfer files across
the Internet. Windows 95/98/NT/2000 and Unix operating systems come
with a command-line FTP program by default and there are many graphical
user interfaces as well. There are also plenty of good FTP programs
for Macintoshes and other operating systems. See the Yahoo! FTP
page at http://dir.yahoo.com/Computers_and_Internet/Software/Internet/FTP/
for some examples. To upload your web site, use the username, password,
and IP address sent to you when you initially registered your account
with us. Be sure to put the files in the correct locations. Top
of index
3.
Why can't I connect to my MySQL database from my home computer?
Answer:
The MySQL server will only accept connections from the local machine.
This is a security measure to ensure that your database is not accessible
to the rest of the Internet. Only scripts running on the server
have access. Additionally, you can access your database using the
MySQL command-line utilities from within a telnet or ssh session.
Please see the documentation at http://www.mysql.com/ for more information
on the MySQL command-line utilities.Top
of index
4.What is the difference between a fully qualified
domain name and a subdomain?
Answer:
FQDN- hostname.secondleveldomain.topleveldomain A FQDN (Fully Qualified
Domain Name) usually consists of a hostname (www, ftp, raq34, lease15,
etc.), a second-level domain (cobalt, cnn, seagate, etc.), and a
top-level domain (.com, .gov, .mil, .co.jp, etc.). E.g. in www.4webspace.com,
the hostname is www, the subdomain is 4webspace, and the domain
is .com; in mail.qwest.com, the hostname is mail, the subdomain
is qwest, and the domain .com. Sometimes there's a "subdomain,"
but continue to read.
From www.whatis.com:
"Second-level domain names must be unique on the Internet and registered
with one of the ICANN-accredited registrars for the COM, NET, and
ORG top-level domains. Where appropriate, a top-level domain name
can be geographic. (Currently, most non-U.S. domain names use a
top-level domain name based on the country the server is in.) To
register a U. S. geographic domain name or a domain name under a
country code, see an appropriate registrar." Our RaQ servers require
a FQDN to create a virtual site so you can create a virtual site
called www.foo.com and a separate virtual site called host.foo.com.
SUBDOMAIN- hostname.subdomain.secondleveldomain.topleveldomain (not
really used often as it's a little off-spec) If you want a domain
like www.sfgiants.baseball.com, where "sfgiants" represents the
"subdomain," you can create the virtual site on our product two
ways.... When adding a virtual site, decide how you want to receive
email. If you want to receive email as user@sfgiants.baseball.com,
then...(on our product) 1) Type "www" in hostname 2) Type "sfgiants.baseball.com"
in the domain name Else, if you want to receive email as users@baseball.com,
then... 1) Type "www.sfgiants" in hostname 2) Type "baseball.com"
in the domain name field Top
of index
5.Will
RealAudio/Video run on my RaQ3?
Answer:
RealAudio/Video should be able to run on the RaQ3. However, please
note that Cobalt does not support the installation of or the use
of third party software. You may refer to the cobalt-users mailing
list for troubleshooting issues and questions. To subscribe to the
mailing list, please visit http://list.cobalt.com/mailman/listinfo/cobalt-users
Top of index
6.How
can I learn more about the RaQ3 and its features?
Answer:
For more information on our RaQ3 please visit the Cobalt
RaQ3 Frequently Asked Questions or go to Cobalt
RaQ3 Data Sheet
Top of index
7.Is there a script for the RaQ3 that will add
a mass number of users?
Answer:
Yes, the following script will add a mass number of users to the RaQ3
You will need to run the script as root.
--------------------------CUT HERE---------------------
#!/usr/bin/perl
# pass a comma separated list of
#
# lastname,firstname,username,password
#
use Getopt::Std;
require Cobalt::User;
use Cobalt::Meta;
$default_group = "home";
$default_quota = 25;
sub usage
{
print "usage: $0 [-q quota] [-g group] [-p] [-a] [-x] [s] -f filenamenn";
print " -f filename is comma delimited with last,first,username,passwordn";
print " -q quota in MB (default: $default_quota)n";
print " -g virtual site group (default: $default_group)n";
print " -p apop enabledn";
print " -a site administrator enabledn";
print " -x frontpage enabledn";
print " -s telnet enabledn";
print "n";
exit;
}
use vars qw / $opt_h $opt_q $opt_g $opt_p $opt_a $opt_x $opt_s /;
getopts('hq:g:paxf:s');
if ($opt_h || !$opt_f) {
&usage();
}
my $quota = $default_quota;
if ($opt_q) {
$quota = $opt_q;
}
my $group = $default_group;
if ($opt_g) {
$group = $opt_g;
}
my $fpx = "off";
if ($opt_x) {
$fpx = "on";
}
my $apop = "off";
if ($opt_p) {
$apop = "on";
}
my $admin = "off";
if ($opt_a) {
$admin = "on";
}
my $shell = "off";
if ($opt_s) {
$shell = "on";
}
unless (-f "$opt_f") {
&usage();
}
open IN, $opt_f;
while () {
if (/^(w+),(w+),(w+),(.*)$/) {
print "creating '$3'... ";
my $m = Cobalt::Meta->new("type" => "users",
"name" => "$3",
"group" => "$group",
"fullname" => "$2 $1",
"altname" => "",
"password1" => "$4",
"password2" => "$4",
"quota" => "$quota",
"fpx" => "$fpx",
"apop" => "$apop",
"shell" => "$shell",
"admin" => "$admin",
"suspend" => "",
"aliases" => "",
"forward" => "",
"vacation" => "",
"vacationmsg" => "");
my $res = &Cobalt::User::site_user_add($m);
if ($res) {
print " ERROR: $resn";
} else {
print "okn";
}
}
}
close (IN);
exit 0;
Comments
File format:
Last Name, First Name, User Name, Password
i.e.
Collins,Peggy,pcollins,Posted-Squall
Top of index
8.Some
of the statistics for my RaQ3 server are not generating properly.
Why is this feature not working?
Answer
:
This issue has been addressed in the Log Rotate Fix 2.3 Update which
can be found on the RaQ3 Downloads Page or you can Download the
Update Now. The name of the Update is Log Rotate Fix 2.3 and the
name of the .pkg to be installed is RaQ3-All-System-Point-2.3.pkg
This update fixes a problem with web, e-mail and ftp statistics
not being generated under certain conditions. This problem typically
occurs on systems with more than 123 virtual sites. When this problem
occurs, log rotation also stops functioning. All customers should
install this update. Top of
index
9.I
want to compile my cgi scripts with PHP, do I need to recompile
apache?
Answer:
PHP3 packages are available from Cobalt's ftp site. You'll need
to get: ftp://ftp.cobaltnet.com/pub/experimental/apache-1.3.3-PHP-1C2.mips.rpm
ftp://ftp.cobaltnet.com/pub/experimental/mysql-client-3.21.32a-rh50.1.mips.rpm
Telnet into your RaQ as root, and use rpm -ivv package.rpm to install
(you may need to add --force). More information on PHP can be found
on the PHP web site: http://www.php3.org
Top of index
10.I
point my browser at the RaQ 3's IP address, no images show up, and
I get error messages in some frames.
Answer:
The RaQ 3 uses a mechanism called content negotiation to figure
out what language your browser is set to. Currently, US English
is the only supported language, so if your browser does not tell
the RaQ 3 (through content negotiation) that it is capable of displaying
US English, it will not know what images or text to display. This
is fixed by setting your browser up to tell the RaQ 3 that it is
capable of displaying US English.
Under Netscape, perform the following:
1) Go to the Edit menu and select "Preferences..."
2) Under the Navigator Category, select Languages
3) Click on the "Add..." button
4) Select English/United States [en-US] from the list
5) Click OK
Under Internet Explorer, perform the following:
1) Go to the View menu and select "Internet options..."
2) Under the General tab, click on the "Languages..." option
3) Click on the "Add..." button
4) Select English/United States [en-US] from the list
5) Click OK
Top of index
11.When
using Microsoft Internet Explorer, why do the buttons on the left
not show up and the bottom frame give a 404 not found error?
Answer:
When using Microsoft Internet Explorer to view the admin interface,
English needs to be set to the default language in the preferences
Top of index
12.While
setting up group email through the "List Management" screen, the
email addresses and mailing list name display the hostname of the
RaQ as well as the domain name. (list@domain.com rather than list@raq.domain.com)
How do I send email to just the domain name?
Answer:
As the RaQ administrator, you can configure the RaQ to accept e-mail
for a particular domain. Go to Server Management, Control Panel,
Services, e-mail parameters. Then enter your domain in the window
labelled "Receive email addressed to these hosts/domains". The list
will now accept e-mail for that domain. Make sure that your DNS
server lists your RaQ as the mail-server (MX record) for your domain.
Top of index
13.How can I accesss the postgres database
server on the RaQ3 to add databases, create tables, and add users?
Answer:
The following process will give the postgres user called "admin"
the super-user privilage. Once this is done, a user can log into
postgres using the admin account and modify itself to allow creation
of users and databases.
1. telnet in as admin
2. use su - to switch to root [admin@raq3 admin]$ su - Password:
*****************************************************************
NOTICE TO ROOT USER: Changes to system files may affect your warranty.
Please consult your warranty card for details. http://www.cobaltnet.com
*****************************************************************
[root@raq3
/root]#
3. use an editor and open the file /home/pgsql/pg_hba.conf [root@raq3
/root]# vi /home/pgsql/pg_hba.conf
4. Change local all crypt to local all trust
5. use su to switch to the user ID postgres
[root@raq3 /root]# su postgres
[postgres@raq3 /root]$
6. Now run the psql program to connect to the database server.
[postgres@raq3 /root]$ psql cobalt
Welcome to the POSTGRESQL interactive sql monitor:
Please read the file COPYRIGHT for copyright terms of POSTGRESQL
[PostgreSQL 6.5.2 on i686-pc-linux-gnu, compiled by gcc egcs-2.91.66]
type ? for help on slash commands
type q to quit
type g or terminate with semicolon to execute query
You are currently connected to the database: cobalt cobalt=>
7. Enter the following commands to give super-user privilage to
admin and quit. cobalt=> update pg_shadow set usesuper='t' where
usename='admin'; UPDATE 1 cobalt=> q [postgres@raq3 /root]$
8. Use the exit command to become "root" again.
9. Now open the /home/pgsql/pg_hba.conf file and change "local all
trust" back to "local all crypt". It is now possible to access postgres
using the postgres account "admin". The password for this account
is stored in the file /etc/cobalt/.meta.id and should not be changed.
If the password needs to be changed, it must be changed in the pg_shadow
table and the /etc/cobalt/.meta.id file. Be sure to maintain file
permissions on the file or system security could be compromised.
14. How do I make my RaQ automatically accept
any subdomains under my domain name?
Answer: This is a situation that should be run thru our technical
support team as there are various solutions that can be used.Top
of index
15.
How do I install MySQL and PHP?
Answer: Note: If you are going to be installing both MySQL
and PHP, make sure to install MySQL first.
The following comes directly from cobalt: " To install an rpm, telnet
in to your box, su to root, ftp the file to your cobalt machine,
then execute the command:
rpm -Uvh rpmfile
RaQ3
ftp://ftp.cobaltnet.com/pub/experimental/raq3/
mod_php3-3.0.7-4.i386.rpm
depends on libttf and libgd (see below). Same version that we have
available for the RaQ2
OR
ftp://ftp.cobaltnet.com/pub/experimental/raq3/
•php-3.0.14-2.i386.rpm
• php-manual-3.0.14-2.i386.rpm
•php-mysql-3.0.14-2.i386.rpm
•php-pgsql-3.0.14-2.i386.rpm
newer version. Different from RaQ2. Works fine. Install the php-*
other rpms in same dir for pgsql or mysql support depends on a bunch
of other things, including freetype and gd.
In the same directory - grab and install:
•freetype-1.2-7.i386.rpm
•freetype-devel-1.2-7.i386.rpm
•freetype-utils-1.2-7.i386.rpm
•gd-1.3-5.i386.rpm
•gd-devel-1.3-5.i386.rpm >
-MYSQL on Raq3i
ftp://ftp.cobaltnet.com/pub/experimental/raq3/
•MySQL-3.22.30-1.i386.rpm
•MySQL-client-3.22.30-1.i386.rpm
•MySQL-devel-3.22.30-1.i386.rpm >
-MYSQL on Raq2
ftp://ftp.cobaltnet.com/pub/experimental/
•MySQL-3.22.21-2C1.mips.rpm
•MySQL-bench-3.22.21-2C1.mips.rpm
•MySQL-client-3.22.21-2C1.mips.rpm
•MySQL-devel-3.22.21-2C1.mips.rpm
•Mysql-DBI-perl-bin-1.1825-rh50.1.mipsel.rpm"
Top of index
16. Is it possible to my check admin mail on
without telnetting to the box?
Answer: All admin accounts are also accessible through POP accounts.
Top of index
17.
Is there a way to have a server wide default 404 page?
Answer: No. The reason for this is that it would involve
altering certain portions of the server that are not allowed to
be altered by the customer. Top
of index
18.Where
can I place my CGI scripts?
Answer: Anywhere. As long as it is within the bounds of
your web directory.Top of index
19.
How can I test my CGI scripts?
Answer: Login to the telnet and go to the directory holding
your scripts. You will then need to type in the following command:
perl scriptname.cgi Top of
index
20.
How can I set up POP3 accounts?
Answer: Login to your control panel as a site admin. Then
add a user. The name of the user will also serve as an email account.
So if you add a user named bob, your site is also then configured
to receive mail for bob@yourdomain.com Top
of index
21.
How can I save the DNS info, mail address name, server info, and
the IP address used by each domain?
Answer: On the Server Management page go to maintenance
page and choose the options you are looking for. Then click on Start
Backup. Top of index
22.
Is there a quick start guide for setting up DNS on my RaQ3?
Answer:
No. We do not allow DNS on the 4webspace network due to severe security
problems in the default BIND installation on the RaQs.
We offer our DNS service for free. We also offer co-branded DNS
service so that the servers show up as ns1.yourdomain.com and ns2.yourdomain.com
for $10/month. This is a nominal fee to cover the IP routing and
administration.
If you absolutely must run DNS on the RaQ, you need to email us
with the subject line "DNS exemption for domain.com" and state that
you will agree to the following:
1) You will keep BIND patched up-to-date and properly configured.
If you lack the knowledge to do it yourself , you will hire someone.
2) We do not support DNS on the RaQ. You must agree not to contact
us for DNS issues. If it fails, we may be able to provide assistance
for $50/hour. Depending on the work load it could take up to several
days to investigate.
3) If the server is compromised due to a BIND exploit, we will disconnect
the server immediately and erase the hard drive. Due to the risk
of trojan files, we will not recover any data from the old server.
Backups and restores are the customer's responsibility.
We reserve the right to refuse DNS exemption requests.Top
of index
23.
How do I change the default home page on my RaQ3?
Answer: To replace this page all you have to do is, transfer
your new content to the directory /home/sites/home/web Top
of index
24.
Does my RaQ3 come with FrontPage 2000 extensions already installed?
Answer: Yes. The RaQ3 comes stock with FrontPage 2000 extensions.
Top of index
25.
Is there any way to increase email attachment file size from the
current setting?
Answer: Yes. You can change this option on the email parameters
page. Top of index
26.
When I rename a virtual site with FrontPage extensions enabled,
I cant access that site anymore through FrontPage. How do I fix
this?
Answer: One of the configuration files associated with FrontPage
for that site was not updated to reflect the changes in the name
of the site.
To correct this problem:
1. Go to the Site Management page of the site and under Site Settings,
disable the FrontPage extensions.
2. After the changes have been completed, re-enable the FrontPage
server extensions.
Top of index
27.
Can my RaQ support different languages?
Answer: Yes. Cobalt servers can serve content in almost
any language. They support English only as far as administration
is concerned. Top of index
28.
What DNS software does my RaQ use?
Answer: The RaQ3 uses Bind version 8.2 Top
of index
29.
How do I get my CGI scripts to run?
Answer: You can find this option by going under Site Management
-> Site Settings -> Allow CGI Scripts to Run. This can also be done
by using the chmod command in ftp or telnet to give yourself
permission to execute the script. Type: chmod 755 filename
Top of index
30.
How do I add a virtual site?
Answer: To add a virtual site, just follow these steps:
1. On the Server management screen, click on Site Management.
2. Click on Add Virtual Site.
3. Enter all of the information for the site.
4. Make sure all the settings are correct and then click on Confirm
New Site. Once the site has been created you can modify it by clicking
on the modify icon for that site.
Top of index
31.
How do I remove a virtual site?
Answer: Follow these steps to remove a virtual site:
1. On the Server Management screen, click on Site Management.
2. In the Virtual Site List Table, click on the trash icon for the
virtual site you want to remove.
3. In the confirmation dialog box that appears, click OK. This will
delete all the virtual site accounts, users, and contents. The screen
will then refresh itself.
Top of index
32.
Where can I find the actual manuals and product notes for my RaQ
?
Answer: For the RaQ 550 look at:
http://www.sun.com/hardware/serverappliances/documentation/manuals.html
For the RaQ 3 and RaQ 4, look at: http://www.sun.com/hardware/serverappliances/documentation/discontinued.html
Top of index
33.What
does "ip_allow", "name_allow", and "sendmail.cw" mean when im setting
up my server?
Answer: Under e-mail parameters, these are what they mean:
ip_allow - This allows the specified IP's to relay e-mail
name_allow - This will enable clients with the listed domain to
relay e-mail
sendmail.cw - This allows the server to accept mail addressed with
the listed domain name(s)
Top of index
34.
How do I use the DNS control panel?
Answer: Click here for our
online guide Top of index
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